Effective Date: January 15, 2025

Privacy Policy

1. Information We Collect

We do not require mandatory registration. However, during your interaction with BaltEX, we may collect the following information:

1.1 Information You Provide:

  • Transaction Details: Information required to process your cryptocurrency exchange (e.g., wallet addresses and transaction amounts).
  • Communication Data: When you contact us via support channels, we may collect your name, email address, or other information you choose to share.

1.2 Automatically Collected Information:

  • Technical Data: IP address, browser type, operating system, and device information.
  • Usage Data: Log files and activity information about how you interact with our platform.

1.3 Third-Party Data:

  • Information from third-party blockchain analytics providers to enhance compliance and prevent fraud.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and complete your transactions.
  • To ensure compliance with applicable laws and regulations, including Anti-Money Laundering (AML) requirements.
  • To improve the functionality and security of our platform.
  • To respond to your inquiries and provide customer support.
  • To detect, prevent, and mitigate fraudulent or illegal activities.

3. Sharing Your Information

We do not sell, lease, or trade your personal information. However, we may share your information in the following cases:

  • With Service Providers: To facilitate our services (e.g., payment processors, analytics providers).
  • For Legal Compliance: When required by law, regulation, or legal process.
  • To Protect Rights and Safety: To enforce our Terms of Service or defend against legal claims.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Transaction data may be retained indefinitely for compliance and auditing purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online platform can guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • To access, correct, or delete your personal information.
  • To object to or restrict the processing of your data.
  • To file a complaint with a supervisory authority.

For inquiries or requests regarding your rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

BaltEX uses cookies to enhance your experience and analyze platform usage. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our platform may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website with the "Effective Date" updated.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

BaltEX (GGWP Limited)
📧 Email: [email protected]
🌐 Website: baltex.io

By using BaltEX, you agree to the terms of this Privacy Policy.