FAQ

A cryptocurrency exchange platform that lets you swap over 200+ cryptocurrencies quickly and without registration. We offer secure, trouble-free transactions with low fees and no hidden charges.

Select the cryptocurrency you want to exchange and the one you want to receive. Enter your wallet address and confirm the transaction. We’ll find the best rate and process your order.

We support over 200+ cryptocurrencies, including Bitcoin, Ethereum, Litecoin, Binance Coin, Ripple (XRP), and more. Check our platform for the full list.

Exchanges take anywhere from a few minutes to 30 minutes, depending on the cryptocurrency and network. Note that network confirmation times may vary.

No limits. Yes, we handle both small and large transactions. For large amounts, we recommend contacting our support team for assistance.

Reach us via the website chat or email. We respond quickly and are here to help 24/7.

Once a transaction is sent, it cannot be canceled or changed. Always double-check all details before confirming.

However, if you haven't sent any funds yet, there's no need to cancel — you can simply leave the page and start a new exchange if needed.

Private Exchange is a privacy-focused cryptocurrency swapping service that allows you to exchange Crypto A for Crypto B using an innovative private mode of your choice. By leveraging multiple proxy exchanges, Private Exchange ensures your transactions remain confidential and secure.

Private Exchange works in three simple steps:

1. Choose the cryptocurrency you want to exchange and receive, then enter your wallet address.
2. Select a Private Mode to use for exchanging your cryptocurrency, which will help maintain your privacy during the swaps.
3. Start the Swap: Confirm your transaction, and Private Exchange will take care of everything, making sure your exchange is smooth and private.

Efficient Mode is a transaction method that utilizes fast and cost-effective networks to facilitate cryptocurrency exchanges. This mode focuses on providing quick processing times and low transaction fees, allowing users to swap their cryptocurrencies efficiently.

Additionally, Efficient Mode uses an intermediary currency to grant extra privacy for each exchange, further enhancing the confidentiality of your transactions. By using Efficient Mode, you can enjoy a seamless trading experience while maintaining a good balance between speed, cost-effectiveness, and privacy.

It's the perfect option for users who value speed and affordability without compromising on privacy.

Private+ Mode is designed for users who prioritize maximum privacy and security. This method exclusively uses Monero (XMR) as the intermediary currency, ensuring that transactions are both confidential and untraceable. By converting your funds to XMR before completing the swap, Private+ Mode adds an additional layer of privacy by decoupling the transaction from your main wallet. It’s an ideal choice for those who seek the highest level of anonymity in their crypto exchanges.

Private Exchange enhances privacy by routing your transaction through multiple proxy exchanges, allowing you to choose a middle currency that adds an extra layer of obfuscation, and operating without requiring KYC (Know Your Customer) information.

As a non-custodial platform with privacy-focused features, we’ve built BaltEX to meet global regulatory standards while safeguarding user privacy. We employ real-time blockchain monitoring and robust AML protocols to screen all transactions against sanctions and high-risk activity — enabling secure and lawful trading without unnecessary KYC in standard scenarios.

BaltEX operates within the legal frameworks of applicable jurisdictions, combining strong compliance with meaningful privacy. Our technology is designed to prevent illicit activity while preserving user anonymity — proving that privacy and regulation can coexist when approached responsibly.

You can rest assured that every transaction on BaltEX aligns with the highest standards of compliance and integrity.

Trust Layer is a security-first crypto screening service that verifies all incoming transactions before they reach your wallet. It checks for fraud, scams, and AML-related risks — so only compliant crypto gets delivered to you.

1. You provide your destination wallet address and select a supported cryptocurrency.
2. We generate a unique deposit address to share with your sender.
3. Incoming funds are automatically screened for compliance, fraud, and risk indicators.
4. Only verified, risk-free funds are forwarded to your wallet.

Trust Layer gives you more than just protection — it brings confidence to every transaction.

Safety — Every incoming payment is automatically screened for fraud, scams, and risk indicators. High-risk transactions are intercepted before they ever reach your wallet. Built-in compliance — No need to manually assess or worry about the origin of funds. Trust Layer automates the compliance process, helping you stay protected while saving time. Peace of mind — Every deposit you receive has gone through a professional, real-time verification process — so you can focus on what matters, knowing your crypto is clean, verified, and safe.

We support major coins (e.g., Bitcoin, Ethereum, USDT) and tokens. Check the full list on our Available Coins page

Most transactions are screened and forwarded within a few minutes. However, more complex risk checks may take longer. You’ll receive real-time status updates throughout the process.

Yes, a small service fee is applied per transaction to cover screening costs. Fees vary by asset and are displayed upfront.

If a transaction is flagged as high-risk, the funds will be temporarily held for review by our compliance team. We'll carefully assess the transaction details and determine the next steps, which may include returning the funds to the sender after appropriate due diligence. Throughout this process, we’ll keep you informed and work with you to find the best solution — while staying fully compliant with regulatory requirements.

Yes. We only store the transaction details necessary for compliance purposes, and all data is handled according to our Privacy Policy

Visit baltex.io, select Trust Layer, and start receiving cryptocurrency with built-in risk protection and compliance screening.

KYC (Know Your Customer) and AML (Anti-Money Laundering) are processes designed to verify the identity of users and prevent illegal activities like fraud and money laundering. They ensure that financial services are secure and compliant with global regulations.

We aim to make transactions as seamless as possible, but in some cases, we may ask you to pass a verification procedure. We know the process can feel inconvenient, but every step helps make the crypto space safer and more secure for everyone by keeping bad actors at bay.

Rest assured, BaltEX treats every KYC case with the highest priority and works hard to resolve any issues as quickly as possible.

You might be asked to complete KYC if:

• Your transaction didn’t pass our risk management system’s checks.
• The transaction involves high-risk regions.
• There are high-risk patterns in your activity.

To complete KYC, you may need to provide:

• Your email address.
• Proof of identity (e.g., passport or driver’s license).
• Proof of address (e.g., utility bill or bank statement).
• Source of funds (e.g., details about where the funds came from).

Absolutely! We use top-notch security measures to encrypt and protect your personal data. It’s stored securely and only used for compliance purposes. You can learn more about how we protect your data in our Privacy Policy.

If you choose not to complete KYC, we’ll usually offer a refund to the address (or addresses) you made the deposit from, minus any network fees.

However, in certain cases, we can’t process the refund until the KYC process is fully completed or the review is finished. We’re actively working with agencies and regulators to make the crypto space safer and more transparent for everyone. Since we’re not the only ones involved in these checks, we can’t provide an exact timeline for when everything will be resolved.

Once you provide the necessary documents, the verification process usually takes 24–48 hours. If the information is incomplete or requires additional checks, delays may occur.