Question 1

Do I need to create an account?

Accepted Answer

No. You don’t need to register or provide personal information. Simply connect your wallet and start using the service.

Question 2

Is it safe to use?

Accepted Answer

All interactions happen via smart contracts. While we work only with trusted protocols, smart contract use always involves risk. We recommend exercising caution and reviewing transaction details carefully.

Question 3

What is Baltex DEX Layer?

Accepted Answer

Baltex DEX Layer is a non-custodial service that allows you to swap tokens by routing transactions through decentralized exchanges (DEXs) to find the best available rate.

Question 4

I can’t see received tokens in my wallet — what should I do?

Accepted Answer

First, check the transaction on a blockchain explorer. If successful, try manually adding the token to your wallet using its contract address.

Question 5

What if I need help?

Accepted Answer

You can reach out to our support team via support@baltex.io or through live chat on the website. We’re here to assist with any questions or issues.

Question 6

Is BaltEX DEX Layer non-custodial?

Accepted Answer

Yes. Baltex never holds your funds or private keys. All swaps are executed directly through your wallet and on-chain smart contracts.

Question 7

What fees will I pay?

Accepted Answer

Before confirming a swap, you’ll see all applicable fees, including:
- Blockchain network (gas) fees
- Fees charged by the underlying protocol
- Routing fees (if applicable)

There are no hidden charges.

Question 8

How does Baltex find the best rates?

Accepted Answer

We scan multiple liquidity sources and smart contract paths to route your transaction through the most efficient option based on your selected token pair and amount.

Question 9

What is slippage tolerance?

Accepted Answer

Slippage is the difference between the expected and actual execution price. You can set a slippage tolerance in the settings. The “minimum received” value in the interface reflects this setting.

Question 10

What happens if a swap fails?

Accepted Answer

If a swap fails due to slippage, network conditions, or other issues, your funds will remain in your wallet. No tokens will be deducted unless the transaction is confirmed on-chain.

Question 11

Can I revoke token approvals?

Accepted Answer

Yes. Use third-party tools such as revoke.cash or similar platforms to review and revoke token allowances granted to smart contracts after swaps.

Question 12

Which wallets are supported?

Accepted Answer

You can connect any self-custody wallet that supports WalletConnect or browser extensions like Slush or Phantom Wallet.

Question 13

Are there any country restrictions?

Accepted Answer

Yes. Use of the service is prohibited for users in jurisdictions sanctioned by international regulations. Use of VPNs or similar methods to bypass restrictions is not allowed.

Question 14

Which tokens and networks are supported?

Accepted Answer

We support a wide range of tokens and blockchains. The available list may vary depending on liquidity and integration, and is always visible in the interface.

Question 15

What is KYC/AML?

Accepted Answer

KYC (Know Your Customer) and AML (Anti-Money Laundering) are processes designed to verify the identity of users and prevent illegal activities like fraud and money laundering. They ensure that financial services are secure and compliant with global regulations.

Question 16

Will my data be safe?

Accepted Answer

Absolutely! We use top-notch security measures to encrypt and protect your personal data. It’s stored securely and only used for compliance purposes. You can learn more about how we protect your data in our Privacy Policy.

Question 17

How long does KYC take?

Accepted Answer

Once you provide the necessary documents, the verification process usually takes 24–48 hours. If the information is incomplete or requires additional checks, delays may occur.

Question 18

When is KYC verification required and what information will I need to provide?

Accepted Answer

You might be asked to complete KYC if:
- Your transaction didn’t pass our risk management system’s checks.
- The transaction involves high-risk regions.
- There are high-risk patterns in your activity.

To complete KYC, you may need to provide:
- Your email address.
- Proof of identity (e.g., passport or driver’s license).
- Proof of address (e.g., utility bill or bank statement).
- Source of funds (e.g., details about where the funds came from).

Question 19

What happens if I don’t complete KYC?

Accepted Answer

If you choose not to complete KYC, we’ll usually offer a refund to the address (or addresses) you made the deposit from, minus any network fees.

However, in certain cases, we can’t process the refund until the KYC process is fully completed or the review is finished. We’re actively working with agencies and regulators to make the crypto space safer and more transparent for everyone. Since we’re not the only ones involved in these checks, we can’t provide an exact timeline for when everything will be resolved.

Question 20

Does Baltex have a KYC procedure in place?

Accepted Answer

We aim to make transactions as seamless as possible, but in some cases, we may ask you to pass a verification procedure. We know the process can feel inconvenient, but every step helps make the crypto space safer and more secure for everyone by keeping bad actors at bay.

Rest assured, Baltex treats every KYC case with the highest priority and works hard to resolve any issues as quickly as possible.

Question 21

What is Baltex?

Accepted Answer

A cryptocurrency exchange platform that lets you swap over 200+ cryptocurrencies quickly and without registration. We offer secure, trouble-free transactions with low fees and no hidden charges.

Question 22

How do I contact support?

Accepted Answer

Reach us via the website chat or email. We respond quickly and are here to help 24/7.

Question 23

How does the exchange work?

Accepted Answer

Select the cryptocurrency you want to exchange and the one you want to receive. Enter your wallet address and confirm the transaction. We’ll find the best rate and process your order.

Question 24

How fast are exchanges processed?

Accepted Answer

Exchanges take anywhere from a few minutes to 30 minutes, depending on the cryptocurrency and network. Note that network confirmation times may vary.

Question 25

Can I cancel or modify an exchange?

Accepted Answer

Once a transaction is sent, it cannot be canceled or changed. Always double-check all details before confirming.

However, if you haven't sent any funds yet, there's no need to cancel — you can simply leave the page and start a new exchange if needed.

Question 26

Which cryptocurrencies are supported?

Accepted Answer

We support over 200+ cryptocurrencies, including Bitcoin, Ethereum, Litecoin, Binance Coin, Ripple (XRP), and more. Check our platform for the full list.

Question 27

Can I exchange large amounts of crypto?

Accepted Answer

No limits. Yes, we handle both small and large transactions. For large amounts, we recommend contacting our support team for assistance.

Question 28

What is Efficient Mode?

Accepted Answer

Efficient Mode is a transaction method that utilizes fast and cost-effective networks to facilitate cryptocurrency exchanges. This mode focuses on providing quick processing times and low transaction fees, allowing users to swap their cryptocurrencies efficiently.

Additionally, Efficient Mode uses an intermediary currency to grant extra privacy for each exchange, further enhancing the confidentiality of your transactions. By using Efficient Mode, you can enjoy a seamless trading experience while maintaining a good balance between speed, cost-effectiveness, and privacy.

It's the perfect option for users who value speed and affordability without compromising on privacy.

Question 29

What is Private Exchange?

Accepted Answer

Private Exchange is a privacy-focused cryptocurrency swapping service that allows you to exchange Crypto A for Crypto B using an innovative private mode of your choice. By leveraging multiple proxy exchanges, Private Exchange ensures your transactions remain confidential and secure.

Question 30

What is Private+ Mode?

Accepted Answer

Private+ Mode is designed for users who prioritize maximum privacy and security. This method exclusively uses Monero (XMR) as the intermediary currency, ensuring that transactions are both confidential and untraceable. By converting your funds to XMR before completing the swap, Private+ Mode adds an additional layer of privacy by decoupling the transaction from your main wallet. It’s an ideal choice for those who seek the highest level of anonymity in their crypto exchanges.

Question 31

Is Private Exchange compliant?

Accepted Answer

As a non-custodial platform with privacy-focused features, we’ve built Baltex to meet global regulatory standards while safeguarding user privacy. We employ real-time blockchain monitoring and robust AML protocols to screen all transactions against sanctions and high-risk activity — enabling secure and lawful trading without unnecessary KYC in standard scenarios.

Baltex operates within the legal frameworks of applicable jurisdictions, combining strong compliance with meaningful privacy. Our technology is designed to prevent illicit activity while preserving user anonymity — proving that privacy and regulation can coexist when approached responsibly.

You can rest assured that every transaction on Baltex aligns with the highest standards of compliance and integrity.

Question 32

How does Private Exchange work?

Accepted Answer

Private Exchange works in three simple steps:

1. Choose the cryptocurrency you want to exchange and receive, then enter your wallet address.
2. Select a Private Mode to use for exchanging your cryptocurrency, which will help maintain your privacy during the swaps.
3. Start the Swap: Confirm your transaction, and Private Exchange will take care of everything, making sure your exchange is smooth and private.

Question 33

How does Private Exchange ensure privacy?

Accepted Answer

Private Exchange enhances privacy by routing your transaction through multiple proxy exchanges, allowing you to choose a middle currency that adds an extra layer of obfuscation, and operating without requiring KYC (Know Your Customer) information.